Terms of Service
Last Updated: September 5, 2024
OVERVIEW
This website is operated by Motoryzed. Throughout the site, the terms “we”, “us” and “our” refer to Motoryzed. Motoryzed offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on BigCommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return and Exchange Policy: https://Motoryzed.store/pages/return-and-exchange-policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: /refund-and-return-policy
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: /privacy-policy
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Motoryzed, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Motoryzed and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - PAYMENT METHODS
Payment Method Policy
Motoryzed strives to make your shopping experience as seamless and secure as possible. To ensure a smooth transaction process, please review our payment method policy below:
Accepted Payment Methods We offer flexible payment options through our payment processor for qualifying purchases.
Credit and Debit Cards We accept major credit and debit cards including:
Visa, MasterCard, American Express, and Discover.
Buy Now. Pay Later
Motoryzed has teamed up with Klarna, one of the most widely used Buy Now Pay Later options on the market. With Klarna, customers can enjoy the flexibility of splitting thier purchases into 4 equal payments or for larger purchases, finance them for an extended period of time. Subject to credit approval.
Digital Wallets
Apple Pay
Google Pay
Payment Security
We use industry-standard encryption and secure payment gateways to protect your payment information. Our site is equipped with SSL (Secure Socket Layer) technology to ensure that all transactions are secure. Learn more about how we take your privacy and security seriously in our Privacy Policy.
SECTION 21 - ORDER PROCESSING
Order Processing
Placing an Order Upon placing your order, you will immediately receive an email confirmation outlining order details such as order number, order date, purchased item(s), payment method, shipping carrier, shipping cost (if applicable), total purchase amount, estimated delivery date. Once your order ships, you will receive additional emails with tracking information and updates for when your order is out for delivery, delivered or if there are any delays or failed delivery attempt. Please be sure to include accurate shipping information when placing your order. We will not be responsible for lost packages due to incorrect shipping information, i.e. address(es) entered at Checkout.
Fulfillment Timeline
Orders are fulfilled within 1-4 business days After receipt of full payment for your order.
Order Modifications and Cancellations
We want you to be happy with your purchase! However, if for any reason, there's a last minute change that needs to be made to an order or a cancellation, please let us know ASAP! We will do everything we can to make the necessary changes to or cancel your order prior to shipment. If by chance, your order has been shipped but NOT delivered, please follow the return procedures outlined in our Return and Exchange Policy.
To Update Your Order
Please contact our Customer Service Team at: customerservice@motoryzed.com
Inquires will be responded to with 24-48 business hours.
SECTION 22 - SALES TAX
Texas customers are assessed sales tax dependent on the Texas-based delivery address, up to 8.25%. Taxes are shown at checkout for Texas customers.
SECTION 23 - SHIPPING AND DELIVERY
Fulfillment Timeline
Orders are fulfilled within 1-4 business days, Monday-Friday (excluding weekends and holidays) after receipt of full payment for your order. Your tracking information will be submitted via email upon shipment. See 'Order Tracking' section below for details on how to track your order.
Transit Timeline
Orders are in transit 3 to 4 business days, Monday-Friday (excluding weekends and holidays).
Total Delivery Time
Estimated delivery time based on customer locations:
All Destinations: 4-8 business days
Order Tracking
Customers can track their orders by clicking the 'Track My Order' link here or in the footer of our store. Regardless, once an order ships, customers will receive their tracking information via email detailing the shipment's status up until delivery.
Order Modifications and Cancellations
We want you to be happy with your purchase! However, if for any reason, there's a last minute change that needs to be made to an order or a cancellation, please let us know ASAP! We will do everything we can to make the necessary changes to or cancel your order prior to shipment. If by chance, your order has been shipped but NOT delivered, please follow the return procedures outlined in our Return and Exchange Policy.
To Update Your Order
Please contact our Customer Service Team at: customerservice@motoryzed.com
Inquires will be responded to with 24-48 business hours.
Shipping Destination(s)
We ship to all lower 48 U.S. states, D.C. and U.S. Territories. We do NOT ship to AK, HI, P.O. Boxes or Military APO/FPO addresses
Shipping Carrier(s)
Shipping is provided via FedEx Ground or LTL Freight, weight dependent
Shipping Rates
Shipping Rates are calculated at Checkout and are based on the total weight of the order's items.
Delivery Options
Lift-Gate Service Customers can elect lift-gate service for larger vehicles which can be added at checkout for a flat fee of $30.
Worry-Free Delivery Shipping Insurance that can be added at checkout to cover Loss, Damage and Porch Piracy. Learn more here
Signature Service Given the value of what we sell, it's imperative that a designated signer is available to sign for every delivery. This service is FREE to all customers.
Assembly Options Customers can elect to have their vehicle fully assembled and tested for a flat fee of $249 or delivered in the manufacturers packaging for FREE
Items Lost In Transit
For lost shipments (never received based on the Estimated Delivery Date), please contact our Customer Service Team at: customerservice@motoryzed.com
Inquires will be responded to with 24-48 business hours.
Items Damaged In Transit
For items damaged in transit please contact our Customer Service Team at: customerservice@motoryzed.com
Inquires will be responded to with 24-48 business hours.
Failed Delivery Attempts
Throughout the shipping process, we will make every effort to ensure your shipment is delivered intact, free of damage(s) and in the timeframe we promised. However, there may be times when deliveries cannot be completed due to errors with the delivery address, logistical issues or inability to contact you to confirm delivery time and location.
For those reasons, it is imperative that we have accurate contact information for you as there may be instances in which the shipping carrier needs to coordinate delivery ahead of time. If delivery fails to be completed, your shipment may be returned to the warehouse and you may incur additional shipping costs to re-attempt delivery.
For additional questions, please contact our Customer Service Team at: customerservice@motoryzed.com
Inquires will be responded to with 24-48 business hours.
Shipping Insurance
Customers can have peace of mind with our optional service, Worry-Free Delivery. In conjuction with AfterShip Protection, Worry-Free Delivery allows customers to add insurance on their shipment to protect against Loss, Damage and Porch Piracy for a fee, which varies by order value, customers can add this protection at checkout. To learn more, visit Worry-Free Delivery.
SECTION 24 - REFUNDS, RETURNS AND EXCHANGES
Refunds, Returns and Exchanges
This policy is valid for U.S. orders only.
Timeframe for Requesting a Refund, Return or Exchange
Refunds, Returns or Exchanges can be requested within 10 days of delivery.
Items Eligible for Refund, Return or Exchange
1. New and slightly used items.
*This includes items that are opened or have been slightly used.
2. Damaged Items
3. Defective Items
4. Items received in error.
5. Buyer's Remorse
6. Non-Defective Items
7. Items damaged in transit
8. Items not yet shipped
9. Items still in transit
Items that are Ineligible for Refund, Return or Exchange
The following items cannot be refunded, returned or exchanged:
1. Gift Cards
2. Closeout/Clearance Items
3. Items delivered more than 10 days prior
Restocking Fee
A Restocking Fee of 20% is assessed for returned items.
Refund Options
The following refund options are supported:
1. Refund to the original payment method
2. Refund to Motoryzed Gift Card
3. Exchange for a replacement item of equal or lesser value
Shipping Methods for Refunded, Returned or Exchanged Items
Items can be shipped back to us using the same shipping method in which they were received.
For Items shipped via FedEx Ground Once Return Label has been received, visit FedEx at: https://www.fedex.com/en-us/shipping/schedule-manage-pickups.html to schedule a pickup.
For Items Shipped via LTL Freight Once Return Label has been received, the LTL Freight courier will contact you directly to schedule pickup. Please be available for scheduling and completion of pickup.
How to Receive Your Return Label
Your return label can be downloaded and printed once it is emailed within 24-48 business hours of return approval.
Cost of Return Postage
($0) Your return label will be emailed to you 'Prepaid'
Prepaid return label will be emailed to you within 24-48 business hours upon issuance of the RMA(Return Merchandise Authorization)
The return address will be pre-filled on the return label.
Refund Processing Time
Once the returned item has been verified as received and inspected, you will receive an email confirmation and your refund will be issued to the original payment, within 3-7 business days after receipt of the returned item(s). Total time for receipt of returned items and issuance of refund is 12 business days (16 calendar days) (dependent upon your bank's processing time).
For orders that are cancelled Before Shipment, refunds will be issued to the original payment, within 3-7 business days after confirmation of the Refund Request from the customer (dependent upon your bank's processing time).
To Process a Refund, Return or Exchange for Delivered Items
*SPECIAL INSTRUCTIONS FOR ITEMS STILL IN TRANSIT: Please wait until items have been delivered before creating a Refund Request (see instructions below)
1. In the footer of our webstore, click 'Process Return or Exchange'
2. Enter Order Number and Email Address.
3. Select the item you wish to return.
4. Select the reason for the return.
5. Select the resolution type: Refund to the original payment method, Exchange or Motoryzed Gift Card.
6. Within 24-48 business hours, an RMA(Return Merchandise Authorization) number will be assigned and emailed to you along with a prepaid return shipping label.
7. Place the item(s) being returned along with the RMA inside the original packaging and securely attach the prepaid return shipping label.
8. For Items shipped via FedEx Ground Once Return Label has been received, visit FedEx at: https://www.fedex.com/en-us/shipping/schedule-manage-pickups.html to schedule a pickup.
9. For Items Shipped via LTL Freight Once Return Label has been received, the LTL Freight courier will contact you directly to schedule pickup. Please be available for scheduling and completion of pickup.
10. For Exchanges Once the returned item has been verified as received and inspected, the replacement item will be shipped within 24-48 business hours and new tracking information will be emailed to you.
11. For Refunds Once the returned item has been verified as received and inspected, you will receive an email confirmation outlining your refund details.
To Process a Refund, Return or Exchange for an Order In Transit
1. Contact the Customer Service Team ASAP to request cancellation or exchange.
2. For fastest service, please submit a ticket to the Customer Service Team via our Contact page and in the subject field enter 'URGENT-Order Cancellation' or 'URGENT-Exchange Unshipped Item(s)'
3. A Customer Service Team member will address your concern within 12-24 business hours.
Additional Questions Regarding Refunds, Returns or Exchanges
Additional questions can be directed to our Customer Service Team by:
Phone +1 (888) 271-5702 opt 1 Monday - Friday, 9am - 6pm, CST
Chat Monday - Friday, 9am - 6pm CST
Email returns@motoryzed.com Subject: (Order Number)
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at compliance@motoryzed.com
Contact Compliance by one of the following :
Motoryzed, Attn: Compliance
1846 N Loop 1604 W | Ste 205 | San Antonio, TX 78248, United States
+1 (888) 271-5702 opt 1 Monday - Friday 9am - 6pm CST