Shipping Policy

 

ORDER PROCESSING

Placing an Order Upon placing your order, you will immediately receive an email confirmation outlining order details such as order number, order date, purchased item(s), payment method, shipping carrier, shipping cost (if applicable), total purchase amount, estimated delivery date. Once your order ships, you will receive additional emails with tracking information and updates for when your order is out for delivery, delivered or if there are any delays or failed delivery attempt. Please be sure to include accurate shipping information when placing your order. We will not be responsible for lost packages due to incorrect shipping information, i.e. address(es) entered at Checkout.

 

Fulfillment Timeline

Orders are fulfilled within 1-4 business days After receipt of full payment for your order.

 

Order Modifications and Cancellations

We want you to be happy with your purchase! However, if for any reason, there's a last minute change that needs to be made to an order or a cancellation, please let us know ASAP! We will do everything we can to make the necessary changes to or cancel your order prior to shipment. If by chance, your order has been shipped but NOT delivered, please follow the return procedures outlined in our Return and Exchange Policy.

 

To Update Your Order

Please contact our Customer Service Team at: customerservice@motoryzed.com

Inquires will be responded to with 24-48 business hours.

 

Sales Tax

Texas customers are assessed sales tax dependent on the Texas-based delivery address, up to 8.25%. Taxes are shown at checkout for Texas customers.

 

SHIPPING & DELIVERY

 

Fulfillment Timeline

Orders are fulfilled within 1-4 business days, Monday-Friday (excluding weekends and holidays) after receipt of full payment for your order. Your tracking information will be submitted via email upon shipment. See 'Order Tracking' section below for details on how to track your order.

 

Transit Timeline

Orders are in transit 3 to 4 business days, Monday-Friday (excluding weekends and holidays).

 

Total Delivery Time

Estimated delivery time based on customer locations:

All Destinations: 4-8 business days

 

Order Tracking

Customers can track their orders by clicking the 'Track My Order' link here or in the footer of our store. Regardless, once an order ships, customers will receive their tracking information via email detailing the shipment's status up until delivery.

 

Order Modifications and Cancellations

We want you to be happy with your purchase! However, if for any reason, there's a last minute change that needs to be made to an order or a cancellation, please let us know ASAP! We will do everything we can to make the necessary changes to or cancel your order prior to shipment. If by chance, your order has been shipped but NOT delivered, please follow the return procedures outlined in our Return and Exchange Policy.

 

To Update Your Order

Please contact our Customer Service Team at: customerservice@motoryzed.com

Inquires will be responded to with 24-48 business hours.

 

Shipping Destination(s)

We ship to all lower 48 U.S. states, D.C. and U.S. Territories. We do NOT ship to AK, HI, P.O. Boxes or Military APO/FPO addresses

 

Shipping Carrier(s)

Shipping is provided via FedEx Ground or LTL Freight, weight dependent

 

Shipping Rates 

Shipping Rates are calculated at Checkout and are based on the total weight of the order's items.

 

Delivery Options

   Lift-Gate Service Customers can elect lift-gate service for larger vehicles which can be added at checkout for a flat fee of $30.

   Worry-Free Delivery Shipping Insurance that can be added at checkout to cover Loss, Damage and Porch Piracy. Learn more here

   Signature Service Given the value of what we sell, it's imperative that a designated signer is available to sign for every delivery. This service is FREE to all customers.

   Assembly Options Customers can elect to have their vehicle fully assembled and tested for a flat fee of $249 or delivered in the manufacturers packaging for FREE

 

Items Lost In Transit

For lost shipments (never received based on the Estimated Delivery Date), please contact our Customer Service Team at: customerservice@motoryzed.com

Inquires will be responded to with 24-48 business hours.

 

Items Damaged In Transit

For items damaged in transit please contact our Customer Service Team at: customerservice@motoryzed.com

Inquires will be responded to with 24-48 business hours.

 

Failed Delivery Attempts

Throughout the shipping process, we will make every effort to ensure your shipment is delivered intact, free of damage(s) and in the timeframe we promised. However, there may be times when deliveries cannot be completed due to errors with the delivery address, logistical issues or inability to contact you to confirm delivery time and location.

For those reasons, it is imperative that we have accurate contact information for you as there may be instances in which the shipping carrier needs to coordinate delivery ahead of time. If delivery fails to be completed, your shipment may be returned to the warehouse and you may incur additional shipping costs to re-attempt delivery.

 

Shipping Insurance

Customers can have peace of mind with our optional service, Worry-Free Delivery. In conjuction with AfterShip Protection, Worry-Free Delivery allows customers to add insurance on their shipment to protect against Loss, Damage and Porch Piracy for a fee, which varies by order value, customers can add this protection at checkout. To learn more, visit Worry-Free Delivery.

For addtional questions, email us at: worryfree@motoryzed.com

 

For additional questions, please contact our Customer Service Team at: customerservice@motoryzed.com

Inquires will be responded to with 24-48 business hours.